Kelly's Basecamp joins Hiking.com.au

After many years of running Kelly’s Basecamp and Hiking.com.au websites separately we have decided, that due to an increasing crossover of products it makes sense to merge the two websites. This will allow us to develop our range of camping, hiking, climbing and travel gear and provide an improved shopping experience.

The Kelly's Basecamp website will close on Wednesday 28 March 2018

We would like to thank all our Kelly's Basecamp customers that have supported us over the years and hope that you will join us for the exciting times ahead at Hiking.com.au.


Below we have some further information on Kelly's Basecamp's move.

 

Purchases, returns and warranties

  • If you have placed an order on the Kelly's Basecamp website that has not yet been processed it will be processed as usual.
  • If you have recently received an order from Kelly's Basecamp and would like to return an item please refer to our Returns Policy Page or contact us at sales@hiking.com.au or call us on 02 9972 0061
  • Items purchased from Kelly's Basecamp are still covered by the manufacturers warranty. If a product is still within it's warranty period and it develops an issue please call us on 02 9972 0061 or email us at sales@hiking.com.au to discuss what to do next.
  • Our policy on warranties and faulty goods can be found on the FAQs Page of Hiking.com.au
  • If you have a Gift Certificate for Kelly's Basecamp that hasn't been used yet please call us on 02 9972 0061 or email us at sales@hiking.com.au to discuss

 

Customer accounts

  • Kelly's Basecamp customers will no longer be able to login to their accounts as of the Wednesday 28 March 2018
  • If you require any information regarding previous orders please contact us on 02 9972 0061 or email us at sales@hiking.com.au to discuss
  • Kelly's Basecamp customer accounts will be moved to Hiking.com.au.
  • Kelly's Basecamp customers can activate their HIking.com.au account by going to the account login page HERE, click the "Forgot your password" link, enter your account's email address and click "Send me a new password" and a your password will be reset.
  • All existing subscriptions will be carried over to your Hiking.com.au account.
  • If for any reason you do not want your Hiking.com.au account please email us at sales@hiking.com.au and we will remove it.
  • At Kelly's Camping and Outdoors, the owner of both the Kelly's Basecamp and Hiking.com.au websites there are strict rules on how we handle your personal information. We are committed to ensuring that your privacy is protected and your information is secure. We have put in place suitable physical, electronic and managerial procedures to safeguard and secure your information. We will never share your information with third parties.

 

I you have any further questions with regards to the moving of Kelly's Basecamp to Hiking.com.au please don't hesitate to email us at sales@hiking.com.au or call us on 02 9972 0061