I'm just writing to say thanks for the great service I received when making a purchase from your site. I'm an Australian currently based in the States, so when I wanted to buy the Australian brand "One Planet" rucksack, I was very happy to find your site shipped internationally. Not only that, but when I changed my mind about which model rucksack I wanted, the staff I spoke to over the phone were very friendly and helpful. They went out of their way to check my size and colour options, and of course were happy to change my order and give me a partial refund based on the differences in price.
The rucksack arrived in perfect condition in New York when the staff estimated it would - about 10 days after shipping. It arrived in time for a big camping trip and I'm very happy with the One Planet product as well as the hiking.com.au order process.
Thank you again for a pleasant online shopping experience. I will certainly recommend your site to my friends.
Thank you for your excellent customer service, fast and secure shipping, and for the personal touch of phoning me and supplementing my order due to an out of stock item. I appreciate your time and effort with my order, and your high standard of customer service. Thank you.
Tuesday 17/1/12 10.34AM
Hi, i purchased the below order yesterday and I just wanted to write back and tell you how impressed I was with the service. I ordered in the morning and the next morning my order has arrived. I have never had such fast service from any internet purchase. Keep up the good work, and I will defiantly be using you in the future for the many things on my hiking wish list. The price was also the best around.
Tue 11/10/2011 9:04 AM
Just wanted to let you know that the stove arrived today and it is brilliant! Very happy with the product and even happier with your service. Super fast postage and really well packaged. I look forward to dealing with you again and thank you for a perfect transaction. It has been a pleasure!
All the best,
Fri 26/08/2011 3:44 PM
I just want to thank you for your excellent service and low prices. I ordered an Osprey pack online at 1pm and received it the next day at 9am, through your standard mail service! I will definitely be using your website again.
Thu 25/08/2011 12:45 PM
Thank you for my Robin Hoodless sleeping bag – I picked it up from the PO today and am very pleased – it looks great – now to test it out in the Langtang Valley, Nepal.
Fri 29/07/2011 1:01 PM
As a quick note, I am really impressed with your service, all of your team I have spoken to are very helpful, pricing is good and the delivery timeframes are excellent.
Thanks a lot.
Fri 29/07/2011 9:21 PM
received the mat today. thanks again for the great service
Mon 1/08/2011 10:41 AM
I would like to continue with the order thanks John. They are so expensive elsewhere.
Can you please advise when it arrives in store and is there a chance I can pay for express post on theitem
Thu 11/08/2011 8:55 PM
Thank you for your notice; I have rec'd good; Very happy with your service and comms.
Mon 15/08/2011 12:00 PM
Hi Hiking.com.au – just a thanks to Carl and Mitch for their help – my pack (and compass, thanks!) arrived today and it looks great. Thanks for sending it express, it is much appreciated.
Mon 22/08/2011 2:40 PM